Managed Technology Services

Proactive IT Management for Regulated Industries

Your technology infrastructure is the foundation of your business operations. Our managed technology services ensure that foundation is rock-solid, compliant, and aligned with your business objectives.

Our Services

Infrastructure Management

We proactively manage your IT infrastructure to ensure smooth and reliable operations. Our dedicated team provides round-the-clock monitoring to preemptively address issues, aligning your tech investments with your business objectives for a compatible and adaptable infrastructure.

Key Benefits:

24/7 proactive monitoring and alerting
Preemptive issue resolution
Alignment with business goals
Scalable and adaptable infrastructure
Regular performance optimization

24/7 Help Desk

Reach out to our friendly experts anytime—our 24/7 help desk is here for you. Whether facing technical glitches or seeking advice, you’ll receive immediate support to keep your business on track.

Key Features:

Round-the-clock availability
Rapid response times
Expert technical support
Multi-channel access (phone, email, portal)
Ticket tracking and resolution

Technology Planning (Three-Year Roadmap)

Navigate your tech future with clarity through our three-year roadmap. Enjoy predictable IT budgeting, stay ahead of tech challenges, and meet upcoming needs and regulatory demands proactively.

What’s Included:

Comprehensive technology assessment
3-year strategic roadmap
Budget forecasting and planning
Compliance alignment
Regular reviews and updates
Priority recommendations

Disaster Recovery

Be prepared for the unexpected. Our disaster recovery plans are your safeguard against downtime and data loss, ensuring business continuity.

Protection Includes:

Business impact analysis
Recovery time objectives (RTO)
Recovery point objectives (RPO)
Regular DR testing
Documentation and procedures
Failover capabilities

Backups & Data Protection

We prioritize your data integrity with regular, secure backups, providing data restoration to minimize recovery time and align with data retention policies for regulatory compliance.

Backup Features:

Automated daily backups
Multiple retention points
Encrypted storage
Rapid restoration capabilities
Compliance-aligned retention
Regular backup verification

Network Design

Optimize your network’s performance and security with our tailored solutions. We craft scalable and secure networks, integrating the latest technologies to align with your business goals.

Design Services:

Network architecture planning
Security-first design
Scalability planning
Performance optimization
Redundancy and failover
Documentation and diagrams

Why Choose Pylon for Managed Technology?

Compliance-Aligned

Every technology decision we make considers your regulatory requirements—SEC, HIPAA, SOX, or other frameworks relevant to your industry.

Predictable Costs

Our three-year roadmaps provide budget certainty, eliminating surprise technology expenses and enabling strategic planning.

Dual SOC Locations

Our Connecticut and South Carolina operations centers ensure 24/7 coverage with built-in redundancy for business continuity.

Proactive vs. Reactive

We don’t wait for systems to break. Our monitoring and maintenance prevent problems before they impact your business.

Ready to Optimize Your Technology?

Schedule a Free Technology Assessment or call us at (203) 930-3410